Certification program in Retail Operation and Management
ZeebraCross™ offers a training program in Retail Operation and Management. This program will help the participants to attain the requisite retail management knowledge and the positive attitude for creating positive customer experience, which is essential for their progressive and continued development as retail professionals. The course is designed and developed after more than 1000 hours of research, observation, interviewing, and consultation with Subject Matter Experts, floor managers, branch managers, staff, human resource team and students to understand their expectation and gap for managing and running retail formats profitably.
ZeebraCross™ have trained and placed more than 375 plus professionals. The course will equip candidates with the knowledge, skills and insights needed to take career in retail sector including Banking, Financial, Insurance, Healthcare, IT, ITES, Telecom, Real Estate, FMCG…
ZeebraCross Certified Retail Professionals
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The Program Outline
1. Introduction to the Retail Ecosystem
2. An Overview of India and Global Retail Sector
3. Understanding the customer buying behavior
4. Overview of Store Planning, Design and Layout
4. Retail merchandising
5. Staff Management
6. Floor Management
7. Inventory Management
8. Cash Management
9. Product Knowledge
10. Effective selling skills
11. Shrinkage
12. Franchising In Retailing
13. Retail Marketing
13. Supply Chain and Logistics Management
14. Role of personal selling in retailing
14. Customer Experience Management
15. Retail research
15. Key performance indicators at store level
16. Retail Information Technology and software application
Duration: 100 hours over 2 to 3 months.
Fees: 12,000 + 10.3 Service tax = 13,236
Venue: Knowledge Center: 504, Saptagiri Towers, Begumpet, Hyderabad, AP - 500 016Contact us to Register for Certification program in Retail Operation and Management